At LifeLab Kids, we respect and value your privacy. We believe in transparency and want you to understand what information we collect from you when you visit our websites and what control you have over that information. This Privacy Statement describes, in general terms, how we collect your information, why we collect your information, and how we use or share your information.
Information We Automatically Collect From Your Use Of Our Website
We use data analytics to ensure site functionality and improve the LifeLab Kids Website. We use mobile analytics software to allow us to understand the functionality of the applications on your phone. This software may record information such as how often you use the applications, what happens within the applications, aggregated usage, performance data, app errors and debugging information, and where the applications were downloaded from.
Provide, Personalize, Measure, and Improve Our Advertising and Marketing
Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about the Company or partner campaigns and services, and social media advertising through social media platforms such as Facebook or Google).
Personalize, measure, and improve our advertising.
Administer surveys, contests, or other promotional activities or events sponsored or managed by the Company or its third party partners.
Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the LifeLab Kids Website, information obtained from third parties, and your search history) to send you promotional messages, marketing, advertising, and other information that we think may be of interest to you.
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may interest you.
Changes To This Statement
LifeLab Kids HIPAA Policy
LifeLab Kids understands that your child’s medical information is personal. We are dedicated to protecting you and your child’s privacy. We respect and follow the Health Insurance Portability and Accountability Act (HIPAA) laws and the Mental Health Code regarding your right to privacy. The following information describes how health and service information about you/your child may be used and disclosed and how you can access this information. LifeLab Kids HIPAA Policy will be reviewed and updated as needed on an annual basis and was last revised on November 23, 2021.
Protected Health Information Confidentiality
We respect your privacy and are committed to protecting confidential information about you or your child. Confidential information is often referred to as protected health information (PHI) and includes any information that identifies the consumer, his/her physical health, mental health or condition or services received. Only people who have both the need and the legal right will have permission to review your protected health information. Unless permission is provided in a writing complying with state and federal law as LifeLab may require, LifeLab Kids will only disclose protected health information when required for treatment, payment processes, other business operations or when we are required to do so by law.
LifeLab has designated Melanie Esland as the HIPAA Compliance Officer (“HCO”). Any questions or issues regarding PHI should be presented to the HCO for resolution. The HCO is also charged with the responsibility for: (1) Issuing procedural guidelines for access for PHI; (2) Developing a matrix for personnel who will need access to PHI; and (3) Developing guidelines for describing how and when PHI will be maintained, used, transferred or transmitted.
You Have The Following Rights Regarding The Health/Treatment Information That We Have About You Or Your Child
Right to Inspect and Copy: You have the right to inspect and copy medical information that may be used to make decisions about your care. LifeLab Kids will use the format you request unless not practicably able to do so.
Right to Amend: You have the right to request an amendment or submit corrections to your protected health information. We will respond within 60 days of receiving the request.
Right to Request Restrictions on the Use of Disclosures: You have the right to ask that we limit how we use or disclose your protected health information. We will consider your request, but are not legally bound to agree to the restriction.
Uses and Disclosures Not Requiring Consent or Authorization: As required by law, LifeLab Kids will release information when required to do so. Examples include; response to requests from law enforcement personnel, government employees addressing issues of national security or employees from other government entities. We may be required to release information that is subpoenaed or otherwise ordered by the courts. We may be required to release information in order to comply with mandatory reporting of communicable diseases suspected abuse and/or neglect occurrences. We may also be required to release information in response to criminal investigations or if a government agency is averting a serious threat to the health or safety of community members.
With Your Permission: If you provide LifeLab Kids permission in a writing complying with state and federal law as LifeLab may require, we may use/disclose your or your child’s protected health information. If you give us permission, you have the right to revoke the disclosure at any time in writing. However, we are unable to prevent any previous uses and/or disclosures that were made with your prior permission.
Destruction: Upon completion or termination of services, LifeLab Kids will maintain all PHI documentation pertaining to a client/patient in a secured, locked file cabinet for a minimum of seven years from the client/patient’s completion/termination date. After seven years of case closure, all PHI information pertaining to a case will be destroyed via shredding and disposed of in a confidential manner. No copies of the PHI information will be retained.
Complaints: The client or patient may submit a written complaint to report any concerns in which privacy rights may have been violated or if the client/patient disagrees with a decision made by LifeLab Kids to the U.S. Department of Health and Human Services Office of Civil Rights at 200 Independence Avenue, S.W., Washington, D.C. 20201, by calling (866) 627-7748, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
If you have questions or complaints about this Privacy Statement, the Company’s information handling practices, please contact:
LifeLab Kids Foundation
3178 Hilton Rd. Ferndale, MI 48220
A Paper Copy of this Notice: You are entitled to receive a hard copy of this notice.