Chief Operating Officer

Job Description 

This position provides leadership, day-to-day management, and oversight of the organization’s clinical and facilities operations. Assists the Chief Executive Officer (CEO) with implementing the organization’s health care plan, program, and facility expansion. Provide direct oversight of organizational development to ensure effective services are administered and provided to the target population and surrounding community. Maintains constructive and professional relationships with organizations, companies, municipalities, etc., with which the organization partners. Without the CEO, this position assumes all fiduciary leadership responsibilities normally entrusted to the CEO.



  1. In conjunction with the CEO and executive team participates in the development and implementation of the mission, vision and values of the organization, including high-quality, patient-focused care.
  2. Assist CEO and management team in new clinical program development, ensuring participatory decision-making and appropriate design and implementation.
  3. Responsible for ensuring program and corporate compliance with primary policies and procedures, as well as with any external regulatory bodies.
  4. Participates in developing long-range strategic plans, governance structure, and objectives for advancing the organization’s mission.
  5. Ensure staff compliance with the organizational strategic plan as it relates to the stated objectives (problems/needs), the organization’s clinical goals, and the method of achieving the benchmarks listed.
  6. In conjunction with the CEO, responsible for the development of the plan of operations and coordinating corresponding budgets reflecting the volume, revenues, expenses, staffing, and capital needs of the organization.
  7. Presents, facilitates, and leads assigned process improvement events using methods of culture-appropriate team building, team energizing, data gathering and analysis, problem-solving, and project management.
  8. Assists the CEO with facility expansion and property acquisitions/transactions.
  9. Ensures responsible spending practices helps develop budgets and assures that spending is in compliance with operating budget.
  10. Analyzes, recommends and supports practices seeking to improve performance on quality measures to engage in work redesign, changes in organization systems, policies and procedures, and quality improvement processes within the organization.
  11. Presents, facilitates and leads assigned process improvement events using methods of culture-appropriate team building, team energizing, data gathering and analysis, problem-solving, and project management.
  12. Seeks and evaluates process improvement information, materials, and methods to match specific organizational needs as outlined by management and adapts them to use in the execution of process improvement events.
  13. Coordinates with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction.
  14. Resolves problems related to the utilization of facilities, equipment, and supplies for the organization.
  15. Participates and ensures the development of organizational guidelines, policies, and procedures in accordance with funding source requirements, as well as State and Federal law.
  16. Attend seminars, training sessions, and in-services, to keep current with trends and practices in industry administration, as needed.
  17. Participate in staff, management, and partner meetings, as necessary.
  18. Perform other job-related duties, as may be assigned.



  1. Must be intellectually curious and open to new ideas.
  2. Must have excellent interpersonal skills and display empathy towards others.
  3. Must have the capacity to function independently
  4. Must have excellent process improvement skills and the willingness to understand clinic functions and department interactions.
  5. Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with culturally diverse, vulnerable populations.
  6. Basic understanding of information technology and ability to organize, analyze and synthesize complex data from various sources.
  7. Able to read and interpret financial statements, develop and nurture vendor relationships for purchasing optimization.
  8. Willing to primarily onsite as day to day operations require onsite presence.
  9. Willingness to work some evenings or weekends depending on organization needs (i.e. community events, fundraisers, special events, etc.)

Education and Experience

Masters degree required. A minimum of five to seven years of progressively responsible administration experience, non-profit experience preferred. Thorough knowledge of the theory and practice of organizational management, preferably in a health care and/or not-for- profit environment. Experience managing large staff a must. Must be able to communicate effectively orally and in writing.


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